
8-14 Troubleshooting
On-screen error message Recommended action
8170 Processor 1 not operating
at intended frequency
8171 Processor 2 not operating
at intended frequency
8172 Processor 3 not operating
at intended frequency
8173 Processor 4 not operating
at intended frequency
1. Run BIOS SETUP, select [Main] - [Processor Settings] -
[Processor Retest] - [Yes], then select [Exit] - [Exit Saving
Changes].
2. Replace the CPU that was additionally installed or replaced.
3. Replace the failed CPU.
4. Replace the CPU blade.
5. If the same error persists, contact your service representative.
Note: The detailed error information can be obtained by viewing
the IPMI system event log.
If the CPU has been replaced, run BIOS SETUP and
restarting the CPU blade, select [Main] - [Processor
Settings] - [Processor Retest] - [Yes], then select [Exit] -
[Exit Saving Changes].
817F
All Processor not
operating at intended
frequency
1. Take one of the following measures to reboot (reset) the CPU
blade.
* Press Ctrl + Alt + Del.
* Press the RESET switch.
* Issue a command from Web browser of EXPRESSSCOPE
Engine or NEC DianaScope Manager.
2. Replace the CPU blade.
3. If the same error persists, contact your service representative.
8180 Processor #1 Error
8181 Processor #2 Error
8182 Processor #3 Error
8183 Processor #4 Error
You may continue to use or run the system, however, replace the
failed component with new one.
1. Take one of the following measures to reboot (reset) the CPU
blade.
* Issue an OS command.
* Press Ctrl + Alt + Del.
* Press the RESET switch.
* Issue a command from Web browser of EXPRESSSCOPE
Engine or NEC DianaScope Manager.
2. Take one of the following measures to power off the CPU
blade and then on.
* Power off the CPU blade from OS, then press the POWER
switch to power on.
* Press the POWER switch to power off the CPU blade, then
press it again to power on.
* Issue a command from Web browser of EXPRESSSCOPE
Engine or NEC DianaScope Manager.
3. Check installation status of failed CPU.
4. Check instatllation status of the heat sink on the failed CPU.
5. Replace the failed CPU.
6. Replace the CPU blade.
7. If the same error persists, contact your service representative.
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