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NEC GammaCompMD QA Manual de usuario Pagina 158

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GammaCompMD QA Client User Manual
Copyright © NEC Display Solutions Ltd., 2006 -2015 158
12. Troubleshooting
No
Occurrence/Error
Solution
1
An error dialog appears stating
“Communication with system
service failed. Please check
System Configuration
Initialization in Settings and try
again.”
The database service or system service was not
accessible.
1.) Go to 7.7.1.2 Reinitialize System
Configuration (page 108) and restart the
database service or system service.
2.) Check if the port number is not being used
for a different application.
2
An error dialog appears stating
“Communication with display
failed. Please check settings
and try again.”
Display information could not be obtained from
the QAengine service.
Go to 7.7.1.2 Reinitialize System Configuration
(page 108) and restart the database service or
system service.
3
An error dialog appears stating
“Communication with
database failed. Please check
System Configuration
Initialization in Settings and try
again.”
The database service was not accessible.
1.) Go to 7.7.1.2 Reinitialize System
Configuration (page 108) and restart the
database service or system service.
2.) Check with your IT Administrator to ensure
that all firewall exceptions are in place as noted
in About GammaCompMD QA Client (page 7).
4
An error dialog appears stating
“Communication with sensor
failed. Please check the
connection and try again.”
Data from an external sensor could not be
obtained during measurement.
Check that the sensor is connected and set it
again in Sensor Setup. (Refer to 7.2.6 Sensor
Setup , page 77).
5
An error dialog appears stating
“Incorrect Image File”
The selected test pattern image file may be
corrupted. Check that the image file is not
corrupted and that the image format and size
are correct. Then try again.
6
An error dialog appears stating
“System service restart failed.”
A restart command was given to the engine
service, enabling the database service, but the
service could not start. Restart the system and
try again.
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