
Contents
vi Express5800/320Ma: System Administrator’s Guide
Finding a Physical Disk 4-25
Finding an Internal Physical Disk 4-25
Finding an External Physical Disk 4-27
5. Troubleshooting 5-1
MTBF Statistics 5-1
Clearing the MTBF 5-2
Changing the MTBF Threshold 5-2
Taking Components Offline and Bringing Them Online 5-2
Hard Disks 5-2
Recovering a Disk 5-2
Replacing a Failed Disk in Windows Disk Management 5-3
Replacing a Failed Disk with an Uninitialized Disk 5-4
Replacing a Failed Disk with an Initialized Disk 5-4
Hardware Installation Wizard 5-5
Determining That a Component Has Failed 5-5
Using LEDs to Troubleshoot Hardware 5-5
Using ftSMC to Troubleshoot Hardware 5-5
Locating Components 5-6
Device IDs and Device Paths 5-6
Diagrams of Component Locations 5-8
System Elements and Internal Storage Disk Locations 5-8
When Windows Does Not Respond 5-9
Delayed System Restart 5-9
Unresponsive Mouse and Keyboard 5-10
Remote Event Notification and Service 5-10
Remote Reporting of Events 5-10
Autonomous Call Home 5-10
System Inventory Reports 5-10
SNMP Traps 5-10
Event-Log Entries 5-11
Remote Service 5-11
Making Dump Files 5-11
Using the Dump Button 5-12
System Memory Dumps 5-12
Dump and Go 5-13
Online Diagnostic Codes 5-13
Disaster Recovery 5-14
Safe Mode 5-14
Booting From a Spare System Disk 5-14
WinPE 5-15
Windows Hotfixes Distributed by
NEC Solutions (America), Inc. 5-15
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