
Introduction 1.
Read this document so as to gain an adequate understanding of the contents.
The contents in this document are intended for users who fully understand features and operations of OS
related to this utility. If there is any unclear point, see Windows online help.
This section explains necessary setup procedure to introduce Express Report Service. Make sure to read
through it before you use Express Report Service. Registration to Express Report Service allows you to
report automatically to Support Center on failure information (includes preventive maintenance information),
and that can be sent via E-mail or modem. This service permits you to detect system troubles in advance
and to maintain the computer promptly in case of trouble.
Additionally, forwarding reports from several servers (NEC ESMPRO Agent or NEC ESMPRO
ServerAgentService) to an NEC ESMPRO Manager, you can send Express Report via NEC ESMPRO
Manager.
- The contract of hardware maintenance service for this computer or Express Report Service.
For details of the contract, contact your dealer.
- When starting Express Report Service / Express Report Service (HTTPS).
˝Opening Key File˝, containing contract information, must be applied to the target server.
˝Opening Key File˝ is provided by Support Center upon our Opening preparation.
Concerning file presentation and file application, we offer you two methods of delivery as follows:
- Download via network
If you sign up Express Report Service / Express Report Service (HTTPS) for NEC Support
Pack entry site or Customer entry site, you can download the ˝Opening Key File˝ after our
preparation is done, following after your application.
- Opening CD (or Opening FD)
If you sign up Express Report Service / Express Report Service (HTTPS) with an application
form or a contract document enclosed with the product, we first look at your application.
When our preparation of Opening is done, ˝Opening CD (or Opening FD)˝ with ˝Opening
Key File˝ is sent from Support Center.
Wait for a while after it follows a procedure for application.
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