NEC Express5800/320Ma Manual de usuario descargar pdf (Pagina 38)

CD- or DVD-Drive Problems and Solutions

3-14 Express5800/320Ma: Operation and Maintenance Guide

Table 3-9. Troubleshooting the CD or DVD Drive

Problem Action

CD-ROM drive is not

working properly

Ensure that the CD or DVD has been inserted correctly.

Ensure that the CD or DVD has been inserted into the correct

drive, and that you are accessing the correct drive on the

Windows desktop.

Check for environmental problems that can damage CD or DVD

media and drive heads. Environmental problems can result from

airborne contaminants (smoke, steam, dust, and ashes) or

radiated interference (hand-held receivers, communications and

radar installations, and radio/television broadcast transmitters).

Check that no paper or plastic label, or any residue, is attached to

the surface of the CD or DVD that is in use.

Ensure that the correct drivers are installed.

Ensure that the CD or DVD drive was installed correctly. See

“Removing and Replacing a CD or DVD Drive” on page 5-36 for

more information.

System cannot read CD

or DVD

Ensure that the CD or DVD is clean and does not contain any

scratches. Attempt to read a known good CD or DVD.

If you are attempting to load a DVD, verify that the drive is a DVD

drive by checking the logo on the front panel of the drive.

CD or DVD drawer will

not open

Insert a straightened paper clip into the emergency eject hole.

System will not boot

from CD or DVD drive

Ensure that CD boot is enabled through the BIOS Setup

program.

Busy Indicator stays on Ensure that the CD or DVD has been inserted correctly.

Ensure that the CD or DVD drive is operating properly by

attempting the same operation with a different CD or DVD. If the

second CD or DVD works, the first one might be damaged.

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NEC Express5800/320Ma Manual de usuario Pagina 38